CREG boasts an experienced and highly skilled professional service team. We can effectively support your on-site workforce in accordance with actual project demands and ensure efficient progress of tunnelling operations. Tailored to the customized requirements of diverse projects, we can deploy a wide range of professionals, such as project managers, mechanical and hydraulic maintenance specialists, electricians, PLC specialists and operators. Our staff deliver outstanding professional competence and provide all-round, round-the-clock technical support with flexible service arrangements, covering both short-term assignments and full on-site attendance throughout the entire project lifecycle.

Tunnel boring machines are complex integrated systems, and the timely supply of spare parts and wear parts plays a key role in construction efficiency. Therefore, a series of complicated procedures, from the initial preparation of parts lists to on-site delivery, require overall planning and full-process management. Efficient and smooth communication between service engineers and construction sites enables flexible and rapid delivery of urgently needed spare parts, reduces the coordination efforts for constructors, ensures stable supply quality on a continuous basis, and further guarantees the high-load and stable operation of tunnelling equipment. Drawing on practical experience with thousands of machines and a global service network, CREG provides professional and reliable support for construction enterprises to tackle various on-site challenges.

Through the collaborative optimization of stratum understanding, tunneling speed and other key tunneling parameters, the technical personnel of CREG can formulate a tunneling strategy that is in line with the actual situation of the project, thereby reducing the degree of tool wear and wear costs. During the project implementation process, CREG will provide paid cutter-tools and tool maintenance workshops according to customer needs, allowing customers to directly carry out tool refurbishment operations at the construction site. At the customer's request, CREG's technical experts can provide comprehensive professional training to the customer's personnel.

In addition to on-site services, CREG provides professional remote support worldwide. Through real-time remote connection, our technical experts can conduct rapid fault diagnosis, operational guidance, parameter optimization and routine technical consultation. This effective remote assistance shortens response time, cuts maintenance costs, and minimizes downtime of TBM and tunneling equipment, delivering efficient and cost-effective technical guarantees for on-site construction.

With extensive in-house construction experience, CREG has developed strong on-site tunnelling expertise and a deep understanding of real-world construction challenges and operational needs. Our professional teams deliver tailored service consulting throughout the entire project lifecycle.